America’s Remanufacturing Company (ARC) is a leading provider of services to support the circular (or green) economy. We work with Manufacturers and Retailers to collect, process, and resell their consumer returned goods. We utilize both brick and mortar and eCommerce to resell products, typically at or below 50% of the retail cost.
ARC focuses on providing high-quality products and an out of box experience equal to a new product. We are looking for someone that understands the sales process and enjoys interacting with customers across North America. We want an energetic, efficient, passionate, and detail-oriented individual to join our team and help support our product sales.
An ideal candidate would be a team player who is able of working in a fast-paced environment and manage well to deadlines. This position will be based in Augusta, GA.
- Prepare and Send inventory files of sellable products to prospects and customers
- Create and Maintain quotes, sales orders, and invoices
- Work with Operations and Logistics teams to ensure that shipping timelines are met
- Process orders in customer order systems, including SPS Commerce and related
- Maintain an accurate database of Customer and Prospect information
- Communicate with customers to address fulfillment, warranty, and related concerns
- Manage and resolve all customer inquiries
- Focus on continuous improvement of product descriptions in sales and ERP system
- Report on activity weekly to management – open sales order value, units shipped, total invoice value, etc.
- Support accounting by managing customer receivables
- Assist, as needed, with order fulfillment
- Cooperate with all involved departments to achieve company sales goals
- Manage inbound calls and inquiries to ARC by phone and email
Skills and Qualifications:
- Minimum one-year prior experience in sales, customer service or similar
- Self-motivated to perform tasks in a timely manner
- Highly accurate and organized
- Proficient with Excel basic formulas and creation of CSV files
- Familiar with web data scraping tools
- Outstanding communication ability; Excellent organizational skills; Attention to detail; Strong decision-making skills and a results-driven approach
This is NOT a Sales Position. This is Sales Support.
Send your resume to firstname.lastname@example.org